Shipping information

 

We always ship worldwide! We work together with these shipping service providers.

	DHL parcel service (German Post) We use this parcel service for German customers for standard transit times. The standard delivery time* is 2 working days. The goods are insured up to EUR 500.00.
	Postal parcel of the Austrian Post We use this parcel service for Austrian customers for standard transit times. The standard delivery time* is 2 working days. The goods are insured up to EUR 500.00.
	UPS Express Saver For express shipments within Germany, we use UPS as the parcel service. The standard delivery time* is 1 day. The goods are insured up to EUR 500.00.
	FedEx Economy For shipments outside Germany and Austria, we use FedEx as a reliable parcel service. The standard delivery time* is 2 days. The goods are insured up to EUR 500.00.
In exceptional cases, we reserve the right to change the parcel service provider on our own authority, namely if this is necessary for reasons of more optimal processing or if you benefit from this as a customer.

The shipping costs are made up as follows: Packaging material, packaging expenses, shipping handling and postage costs. These expenses are to be borne by the orderer and are summarised in our shipping costs.

We charge a flat rate for shipping per order (not per item).

*Note on the standard running time: In the case of non-stock items (e.g. goods ordered directly from the manufacturer), the processing time from receipt of the goods (arrival at ACE) to handover to the parcel service provider is two working days. If the goods are in stock (recognisable by the availability display), the processing time is two working days.

 

If the shipping costs for an offer are not clearly indicated on the start page of the respective offer page or directly with the item, the following flat rates apply per order:

The following rates apply to standard packages:

Germany: EUR 5.00 gross - free shipping from EUR 50.00 gross order value. Self-collection is possible at our location in Freilassing - here, of course, the shipping costs are waived.

Austria: EUR 5.00 gross - Free shipping from EUR 50.00 gross order value

 Switzerland + Rest of Europe: EUR 10.00 net - Free shipping for orders with a gross order value of EUR 150.00 or more.

Rest of the world: EUR 50.00 net - From EUR 500.00 gross order value free of shipping costs

Transport of dangerous goods within Germany: EU 49,00 netto

Transport of dangerous goods within the EU: EU 75,00 netto

The following rates apply to express shipments:

Germany: EUR 10.00 gross - Free shipping for orders with a gross order value of EUR 150.00 or more.

Austria: EUR 10.00 gross - Free shipping for orders with a gross order value of EUR 150.00 or more.

Switzerland + Rest of Europe: EUR 25.00 net - Free shipping for orders with a gross order value of EUR 300.00 or more.
Rest of the world: EUR 300.00 net - From EUR 800.00 gross order value free of shipping costs

International transport of dangerous goods: not possible

 

If you have to meet a very short delivery date, in exceptional cases there is the possibility of an EXPRESS delivery from the location of the respective supplier. Please ask our staff about the possible implementation and costs.

If you have a special request regarding the shipping / delivery address, please state this BEFORE ordering or directly during the ordering process (in the "Messages" field). In this case, we will charge the actual shipping costs.

 

Freight forwarding:
The above-mentioned regulations do not apply to goods shipped by forwarding agents. Should an order require shipping by a forwarding agent, we reserve the right to charge the forwarding agent costs subsequently.

Customs duties and customs charges:
Switzerland and non-EU: Neither our items nor our shipping prices include customs duties, shipping costs or fees that are due in the course of importation. Customs duties, shipping and fees levied by public or private service providers in the country of destination are not covered by the prices charged by us and shall be borne by the importing party.

 

Explanation of delivery times

2 days
This is a stock item. The item is usually dispatched within 2 working days. In a few cases, the stock may be out of stock and the delivery date may not be met.

5 days
This is an order item. The item is usually shipped within 5 working days, as the supplier or manufacturer guarantees us a short delivery time. In a few cases, the delivery time may differ.

10 days
This is an order item. The item is usually shipped within 10 working days, as the supplier or manufacturer guarantees us a short delivery time. In a few cases, the delivery time may differ.

15 days
This is an order item. The item is usually shipped within 15 working days, as the supplier or manufacturer guarantees us a delivery time of about 2 weeks. In a few cases, the delivery time may differ.

21 days
This is an order item. The item is usually shipped within 21 working days, as the supplier or manufacturer guarantees us a delivery time of about 3 weeks. In a few cases, the delivery time may differ.

28 days
This is an order item. The item is usually shipped within 28 working days, as the supplier or manufacturer guarantees us a delivery time of about 4 weeks. In a few cases, the delivery time may differ.

35 days
This is an order item. The item is usually shipped within 35 working days, as the supplier or manufacturer guarantees us a delivery time of about 5 weeks. In a few cases, the delivery time may differ.

42 days
This is an order item. The item is usually shipped within 42 working days, as the supplier or manufacturer guarantees us a delivery time of about 6 weeks. In a few cases, the delivery time may differ.

Upon request
This is an order item that is not in stock at ACE. The expected delivery time must be requested from the supplier or manufacturer.

Delivery takes place:
- for payment by credit card, Paypal, Sofortüberweisung and prepayment => after booking of the payment receipt on your ACE customer account
- for payment by cash on delivery and by invoice => after receipt of your order

 

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